This is our little library

• Do you accept credit card payments?

Yes, accepted. You can buy digital currency using a credit card.

• Can I pay by bank transfer?

Yes, you can buy digital currency by bank transfer.

• Which cryptocurrencies are supported on the Bintense platform?

We currently only support Bitcoin and Ethereum cryptocurrencies.

• Where can I find a Bitcoin or Ethereum wallet?

Bintense does not provide purses. We send cryptocurrencies to the wallet of your choice.

• How can I be sure that the cryptocurrencies have been sent to the wallet of my choice?

You can check transaction records by visiting http://blockchain.info/address/JŪSŲADRESAS This will show cryptocurrencies sent to or from your wallet address.

• Is it possible to sell cryptocurrency through Bintense?

Yes, it is. You can sell Bitcoin and Ethereum through Bintense and receive FIAT currency directly into your bank account.

• What factors determine the exchange rate?

Bintense aims to execute transactions at or close to the prevailing market exchange rate, determined by liquidity providers such as kraken.com Cryptocurrency Exchange.

• At what point is the exchange rate determined?

The exchange rate is determined once we receive the payment and process the order.

• Will I receive the cryptocurrency immediately after making the payment?

No, you won't. The cryptocurrency will only be sent to your wallet after a full KYC check has been completed and your payment and wallet address have been confirmed.

• Is it possible to buy crypto without uploading my ID?

No, it isn't. You must upload your verification documents to purchase crypto.

• What is the purpose of signing a KYC document?

KYC (Know Your Customer) is a legal requirement for buying a certain amount of cryptocurrency. We strictly adhere to the regulatory rules and request KYC for every purchase.

• Why do I need to provide my personal information and documents?

In order to comply with regulatory rules and to ensure the highest standards of security and privacy, we require a successful Know Your Customer procedure. This helps to protect your account, prevent fraud and ensure a secure financial service.

• Is my credit card data stored in Bintense?

Your credit/debit card details are not stored in our system.

• What is the estimated delivery time of the cryptocurrency to my wallet?

We make commercially reasonable efforts to execute exchange transfer orders as quickly as possible, usually within five days after the transaction order has been submitted and fully KYC checked.

• Is it possible to cancel my order?

Orders can only be cancelled before Bintense has carried out the exchange operation. If you need assistance, please contact our customer service team at [email protected]. For assistance.

• What are the working hours of your customer service team?

Our customer service is ready to help you Monday to Friday from 10:00 to 01:00 (UTC/GMT +2:00).