This is our little library.

This is our little library.

Here you can find answers to the most
common questions you may have.

Here you can find answers to the most common questions you may have.

//   Is credit card payment accepted?

Yes, it is. You can buy digital currency using a credit card.

//   Can I pay with a wire transfer?

Yes, you can purchase digital currency through a bank wire transfer.

//   What cryptocurrencies are supported on Bintense?

Currently, we support Bitcoin and Ethereum only.

//   From where can I obtain a Bitcoin or Ethereum wallet?

Bintense does not provide wallets. We are here to send coins to the wallet you choose.

//   How can I ensure the coins were sent to my chosen wallet?

You can verify the transaction records by checking http://blockchain.info/address/YOURADDRESS. It will display the coins sent to or from your wallet address.

//   Is it possible to sell cryptocurrency through Bintense?

Yes, it is. You can sell Bitcoin and Ethereum through Bintense and receive FIAT currency directly into your bank account.

//   What factors determine the exchange rate?

Bintense aims to execute transactions at or close to the prevailing market exchange rate, determined by liquidity providers such as kraken.com Cryptocurrency Exchange.

//   At what point is the exchange rate determined?

The exchange rate is determined once we receive the payment and process the order.

//   Do I receive the cryptocurrency immediately after making the payment?

No, you don’t. The crypto is sent to your wallet only after completing a full KYC verification and upon approval and confirmation of your payment and wallet address.

//   Is it possible to buy crypto without uploading my ID?

No, it isn’t. You must upload your verification documents to purchase crypto.

//   What is the purpose of signing the KYC document?

KYC (Know Your Customer) is a legal requirement for buying a certain amount of cryptocurrency. We strictly adhere to regulatory rules and request KYC for every purchase.

//   Why is it necessary to provide my personal information and documents?

To comply with Regulatory Guidance and ensure the highest security and privacy standards, we require the completion of a successful “Know Your Client” procedure. This helps protect your account, prevent fraud, and maintain a secure financial service.

//   Are my credit card details stored in the Bintense system?

Your credit/debit card details are not saved in our system.

//   What is the expected timeframe for the cryptocurrency to be delivered to my wallet?

We make commercially reasonable efforts to settle exchange orders as soon as possible, typically within five days after submitting a transaction order and completing full KYC verification.

//   Is there an option to cancel my order?

Orders can only be cancelled before Bintense executes the exchange transaction. Please get in touch with our support at [email protected] for assistance.

//   What are the working hours of your support team?

Our dedicated customer support is ready to assist you Monday to Friday from 10:00 to 2:00 and Saturday and Sunday from 10:00 to 18:00 (UTC/GMT +2:00).

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Due to the potential for losses, the Financial Conduct Authority (FCA) considers this investment to be high risk.

What are the key risks?

1. You could lose all the money you invest.

  • The performance of most crypto assets can be highly volatile, with their value dropping as quickly as it can rise. You should be prepared to lose all the money you invest in crypto assets.
  • The cryptoasset market is largely unregulated. There is a risk of losing money or any crypto assets you purchase due to risks such as cyber-attacks, financial crime and firm failure.

2. You should not expect to be protected if something goes wrong. 

  • The Financial Services Compensation Scheme (FSCS) doesn’t protect this type of investment because it’s not a ‘specified investment’ under the UK regulatory regime – in other words, this type of investment isn’t recognised as the sort of investment that the FSCS can protect. Learn more by using the FSCS investment protection checker here: https://www.fscs.org.uk/check/investmentprotection-checker
  • The Financial Ombudsman Service (FOS) will not be able to consider complaints related to this firm. Learn more about FOS protection here: https://www.financialombudsman.org.uk/consumers.

3. You may be unable to sell your investment when you want.

  • There is no guarantee that investments in crypto assets can be easily sold at any given time. The ability to sell a crypto asset depends on various factors, including the supply and demand in the market at that time.
  • Operational failings such as technology outages, cyber-attacks and comingling of funds could cause unwanted delays, and you may be unable to sell your crypto assets when you want.

4. Crypto asset investments can be complex.

  • Investments in crypto assets can be complex, making it difficult to understand the risks associated with the investment.
  • You should do your own research before investing. If something sounds too good to be true, it probably is.

5. Don’t put all your eggs in one basket.

Putting all your money into a single type of investment is risky. Spreading your money across different investments makes you less dependent on anyone to do well.

A good rule of thumb is not to invest more than 10% of your money in high-risk investments: https://www.fca.org.uk/investsmart/5questions-ask-you-invest.

If you want to learn more about protecting yourself, visit the FCA’s website here: https://www.fca.org.uk/investsmart.

For further information about cryptoassets, visit the FCA’s website here: https://www.fca.org.uk/investsmart/crypto-basics.